Reward Programme
Dealers who qualify for a tyre fitting implant facility, will automatically
be included in the reward programme. This entitles customers to Tesco Club Card points for every tyre fitted. In fact,
we have a tyre industry exclusive trading relationship with Tesco which can be utilised to the benefit of your customers.
Staff Training
All fitting staff are trained to City & Guilds standards and
also undergo regular training in areas such as administration, customer
service and interpersonal communications. National Fleet Dealer Division has three training
centres in Bootle, Gloucester and Edinburgh.
Service Manager Training
National Fleet Dealer Division will provide training for dealership
service managers, enabling them to comfortably communicate with
customers in relation
Management Information Reporting
We can provide in-depth analysis of your business performance
with monthly management information reports.
|
Typical reports include:
- Monthly performance by dealership against agreed target.
- Monthly and cumulative spend by tyre manufacturer.
- Monthly and cumulative number of units fitted by tyre manufacturer.
- Monthly and cumulative spend by tyre size.
- Percentage of puncture repairs to tyres replaced.
- Average tyre cost by brand.
We will discuss your particular requirements with you and then
design an appropriate suite of reports, with additional reports
provided when requested.
Because reporting forms such an integral part of our relationship
with you, we ensure that our reporting system is accurate, reliable
and flexible. In addition, reports can be generated over the internet
free of charge and via secure password access.
|